Booking terms and conditions

These terms apply to every booking made through RideUZ (rideuzb.com, our WhatsApp line and our email addresses). Version of 20 October 2026.

1. Who is who

“We”, “us” and “RideUZ” mean GG Services Limited, a company registered in Hong Kong, which operates the RideUZ brand, takes bookings and receives payment. “The transport provider” means the licensed company or entrepreneur that performs your ride, and “the driver” means the person driving on its behalf. “You” means the person who makes the booking and every guest travelling under it.

2. How your ride is provided

We arrange your ride with a licensed transport provider and a licensed, insured driver. We are responsible for taking your booking accurately, selecting a vetted driver, passing on your instructions, handling changes, cancellations and refunds under these terms, and helping you if something goes wrong. The transport provider is responsible for the carriage itself: the vehicle, the driver, road safety, compliance with transport law and the compulsory insurance.

3. Booking and confirmation

A request or a price quote is not a booking. A booking exists only when we send a written confirmation by email or WhatsApp showing the route, date, pickup time, car class, number of guests and price. For day trips, driver days and multi-day trips we confirm after a 30% deposit. The evening before your trip we send the driver’s name, phone number and car plate. We may substitute a driver or car of the same or a higher class.

4. Prices and what is included

Prices are in US dollars, per car, not per person, and are fixed at confirmation. They include fuel, road fees and parking, waiting time as set out below, stops on request of up to 1 hour in total on transfers, and normal luggage. Driver days cover the hours and kilometres stated; extra time or distance is agreed before it is used. On multi-day trips the driver’s own lodging and meals are included. Not included: entrance tickets, your meals and accommodation, tips and visa fees. Night pickups (23:00–06:00) carry the surcharge shown for that route.

5. Payment

Transfers are paid to the driver at the end of the ride, in cash in US dollars or Uzbek sum. Day trips, driver days and multi-day trips: 30% deposit to confirm, balance before or during the trip; the method is stated in your confirmation. Card payments may be added later; when they are, these terms will be updated.

6. Waiting time

At airports and railway stations we track your flight or train and the driver waits 60 minutes free from the actual arrival time. At other pickups the driver waits 15 minutes free. If you do not appear and do not contact us within the waiting time plus 30 minutes, the booking is treated as a no-show.

7. Guests and luggage

Maximum guests: 3 in a sedan, 6 in a minivan, 4 in a 4x4, 16 in a Sprinter; every guest needs a seat with a seat belt. Child seats are free on request with the children’s ages. Drivers may refuse anything illegal or dangerous and a guest who endangers safety. No smoking in the cars.

8. Changes and cancellations

Changes are free up to 24 hours before pickup, subject to availability. Cancellation is free up to 24 hours before pickup with a full refund of anything paid. If you cancel less than 24 hours before pickup, the deposit for day trips and multi-day trips is retained; for transfers paid to the driver nothing is due. No-shows are not refunded. If the authorities close a road, pass or border, or the weather makes the trip unsafe, you may choose a free new date or a 100% refund.

9. Borders and documents

You are responsible for a valid passport and any visas or permits required for your nationality. Border procedures, queues and opening hours are set by the authorities; our border pages are guidance checked at the date stated, not a guarantee.

10. Liability

The transport provider is liable for the carriage, including injury and loss of or damage to luggage, under the law of the country where the carriage takes place and its compulsory insurance. We are liable for our own failures, and our liability is limited to the price of the affected booking, except where the law does not allow such a limit, including for death or personal injury caused by negligence and for fraud. We are not liable for indirect losses such as missed flights or trains unless caused by our negligence.

11. Force majeure

Neither we nor the transport provider are liable for failure or delay caused by events beyond reasonable control, including road, pass or border closures, avalanches, floods, snowstorms, epidemics, military action or changes in law. You are then offered a free new date or a refund of what you paid for the part not performed.

12. Complaints

Please tell us during the trip on WhatsApp +996 777 889 992 so we can fix it on the spot. Written complaints can be sent to booking@rideuzb.com within 30 days after the trip; we reply in full within 14 days.

13. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and its courts have jurisdiction. If you are a consumer, this does not take away the protection of mandatory consumer law in your country of residence.